:root {
  font-family: Tahoma, Arial, sans-serif;
  color: #13243b;
  background: radial-gradient(circle at top, #eaf7f3, #dce8f5 55%, #cbd8e7);
}
* { box-sizing: border-box; }
body {
  min-height: 100vh;
  margin: 0;
  display: grid;
  place-items: center;
  padding: 24px;
}
.phone {
  width: min(100%, 420px);
  background: #f8fbff;
  border: 1px solid #c5d2df;
  border-radius: 32px;
  padding: 28px;
  box-shadow: 0 26px 70px rgba(25, 53, 86, .22);
}
header { text-align: center; }
h1 { font-size: 1.5rem; margin: 12px 0 6px; }
header p { margin: 0 0 20px; color: #5b6b7b; }
.badge {
  display: inline-block;
  padding: 5px 12px;
  border-radius: 999px;
  background: #d8f3e8;
  color: #12684f;
  font-size: .8rem;
}
.screen {
  min-height: 180px;
  padding: 22px;
  border-radius: 22px;
  color: white;
  background: linear-gradient(145deg, #173d63, #0d6c69);
  text-align: center;
  display: flex;
  flex-direction: column;
  justify-content: center;
}
.screen h2 { margin: 8px 0; font-size: 1.25rem; }
.screen p { margin: 4px 0; line-height: 1.8; }
.call-time { font-variant-numeric: tabular-nums; opacity: .75; }
.keypad {
  direction: ltr;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
  margin: 22px 0;
}
.keypad button {
  aspect-ratio: 1.55;
  border: 1px solid #d4dce5;
  border-radius: 18px;
  background: white;
  color: #18334f;
  font-size: 1.35rem;
  cursor: pointer;
  box-shadow: 0 3px 8px rgba(24, 51, 79, .08);
}
.keypad button:hover { background: #edf7f5; transform: translateY(-1px); }
.keypad button:disabled { opacity: .45; cursor: not-allowed; transform: none; }
.call {
  width: 100%;
  border: 0;
  border-radius: 18px;
  padding: 15px;
  background: #16865f;
  color: white;
  font-size: 1.05rem;
  cursor: pointer;
}
.call.end { background: #c53e48; }
.complaint-form {
  margin: 18px 0;
  padding: 18px;
  border-radius: 18px;
  background: #edf7f5;
}
.complaint-form h3 { margin: 0 0 14px; }
.complaint-form label { display: block; margin: 10px 0; font-size: .9rem; }
.complaint-form input,
.complaint-form select,
.complaint-form textarea {
  width: 100%;
  margin-top: 6px;
  padding: 10px;
  border: 1px solid #b9c8d5;
  border-radius: 10px;
  background: white;
  font: inherit;
}
.complaint-form button {
  width: 100%;
  padding: 11px;
  border: 0;
  border-radius: 10px;
  color: white;
  background: #0d6c69;
  cursor: pointer;
}
#form-result { margin-bottom: 0; line-height: 1.7; }
.admin-link { display: block; text-align: center; margin-top: 16px; }
.web-call-link {
  display: block;
  margin-top: 12px;
  padding: 14px;
  border-radius: 16px;
  color: #0d5d58;
  background: #dff3ef;
  text-align: center;
  font-weight: 700;
  text-decoration: none;
}
.admin-page { display: block; }
.admin { width: min(1180px, 100%); margin: 30px auto; padding: 24px; }
.admin-tools { display: flex; gap: 14px; align-items: center; margin: 22px 0; }
.admin-tools input { flex: 1; padding: 12px; border: 1px solid #b9c8d5; border-radius: 10px; }
.table-wrap { overflow-x: auto; background: white; border-radius: 16px; box-shadow: 0 8px 26px rgba(25,53,86,.12); margin-bottom: 20px; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 12px; text-align: right; border-bottom: 1px solid #e1e8ef; white-space: nowrap; }
th { background: #0d6c69; color: white; }
.status-pill { padding: 4px 9px; border-radius: 999px; background: #d8f3e8; color: #12684f; }
.status-select { padding: 7px; border: 1px solid #b9c8d5; border-radius: 8px; background: #edf7f5; }
.report-cards { display: grid; grid-template-columns: repeat(5, minmax(120px, 1fr)); gap: 12px; margin: 20px 0; }
.report-cards article { background: white; border-radius: 14px; padding: 16px; box-shadow: 0 5px 18px rgba(25,53,86,.09); }
.report-cards strong { display: block; font-size: 1.7rem; color: #0d6c69; }
.report-cards span { color: #5b6b7b; }
.category-report { background: white; padding: 18px; border-radius: 14px; margin-bottom: 20px; }
.category-report h2 { margin-top: 0; font-size: 1.1rem; }
.category-chip { display: inline-block; padding: 7px 11px; margin: 4px; border-radius: 999px; background: #edf7f5; }
.employee-input, .notes-input { min-width: 150px; padding: 7px; border: 1px solid #b9c8d5; border-radius: 8px; }
.save-request { border: 0; border-radius: 8px; padding: 8px 12px; color: white; background: #0d6c69; cursor: pointer; }
@media (max-width: 800px) { .report-cards { grid-template-columns: repeat(2, 1fr); } }
.login-card { width: min(100%, 420px); background: white; border-radius: 24px; padding: 30px; box-shadow: 0 20px 55px rgba(25,53,86,.18); }
.login-card label { display: block; margin: 14px 0; }
.login-card input { width: 100%; padding: 11px; margin-top: 6px; border: 1px solid #b9c8d5; border-radius: 10px; font: inherit; }
.login-card button, .logout { border: 0; border-radius: 10px; padding: 11px 16px; color: white; background: #0d6c69; cursor: pointer; }
.login-card form button { width: 100%; }
#login-error { min-height: 24px; color: #a52f39; }
.logout { background: #c53e48; }